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Recent years have seen the development and application of what
are known as "generic management system standards", where
"generic" means that the standards' requirements can be
applied to any organization, regardless of the product it makes
(or whether the "product" is actually a service activity),
and "management system" refers to what the organization
does to manage its processes.
Two of the most widely known series of international standards
falling into this category are almost certainly the ISO 9000 series
for managing quality systems, and the ISO 14000 series for environmental
management systems.
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